Shopping Guide

1. Add to Your Shopping Cart

Choose a category from the menu at the top to browse our products. When you find something to purchase, tap Add to Cart, and it will be placed in your Shopping Cart, showing the product name and total price. You can review your cart contents anytime while shopping using the My Cart menu in the upper right corner. On the Pharus Store site, data is retained for a limited time even for first-time shoppers browsing as a guest, so feel free to select as many items as you wish. From your second visit, or after logging in, your cart contents remain saved until you complete your order.

2. Changing Quantities or Removing Items

You can change the quantity of items in your order from the "Shopping Cart" screen. To remove an item, click the "×" button; to change the quantity, edit the number field and click "Update Cart." Once you've confirmed the details, click "Proceed to Checkout."

3. Log In or Create an Account

All pages use SSL encryption, so your personal information and credit card details are transmitted securely and will not be exposed to outside parties. If you already have an account, please log in. If this is your first visit, please register by entering your name, address, and other details.

4. Enter Billing and Shipping Information

After logging in or creating an account, please specify your billing and shipping addresses. If your shipping address differs from your billing address, click "Ship to a different address" and register the new address.

5. Confirm Shipping Method

The shipping cost to your address via Kuroneko Yamato (Yamato Transport) will be displayed here. You can also specify a preferred delivery time or enter any requests in the message field.

6. Enter Credit Card Information

Please enter your credit card details (3D Secure-enabled cards only). For more information, please see "Payment Methods" below.

7. Review Your Order

Please review all of your order details. If you need to make changes, click "Change" under "Checkout Status" on the right and update the relevant information. Finally, click the "Place Order" button to complete the process.

8. Receive Your Order Confirmation Email

An order confirmation email will be sent automatically to your email address shortly. It will include your order details and payment information. If you need to make changes, or if you have not received the email within 24 hours, please contact us via the inquiry form.

9. Delivery of Your Order

Once your order has shipped, we will send you an email with the courier tracking number. We hope you enjoy the wait until your items arrive!

Credit Card (fees covered by us)

Card payments are processed through Sony Payment Services. VISA, MasterCard, American Express, JCB, Diners Club, and Discover are accepted. Depending on your card issuer, in addition to payment in full the following month, installment payments and bonus lump-sum payments may also be available.

Shipping Days

Starting in May 2026, orders will be shipped only on Tuesdays. If Tuesday falls on a public holiday, orders will be shipped the following Wednesday. Depending on when you place your order, it may take up to approximately 6 days before shipment. We appreciate your understanding.

Shipping Fees & Free Shipping

Orders are shipped from Yamanashi Prefecture. Shipping fees range from ¥880 (tax included) to ¥2,200 (tax included) depending on the destination, though small items within 2cm in thickness are shipped nationwide for a flat rate of ¥385 (tax included). Orders totaling ¥11,000 (tax included) or more qualify for free shipping.

Delivery Time & Date Options

Kuroneko Yamato (Yamato Transport): You may choose a delivery time slot from the following options.
(1) Morning (2) 2:00 PM to 4:00 PM (3) 4:00 PM to 6:00 PM (4) 6:00 PM to 8:00 PM (5) 7:00 PM to 9:00 PM
Since shipping takes place only on Tuesdays, you may specify a preferred delivery date on or after that week's shipping day (Tuesday).

Tracking Your Shipment

You can check your shipment status in real time using the tracking link provided in the shipping confirmation email.

Returns & Exchanges

Please be sure to check the contents of your order as soon as it arrives. While we take the utmost care with product quality and delivery, in the unlikely event of an incorrect item or incorrect quantity, we will address it promptly — please contact us via the inquiry form. If an item is damaged during shipping, please notify us and also contact Kuroneko Yamato (Yamato Transport) using the contact information on your shipping slip, quoting the tracking number, to report the damage. The damage claim process will proceed based on your report.
In the case of an initial defect, please contact us within 7 days of receiving your order. After discussing the issue with you, if it can be resolved with a simple parts replacement, we will send the replacement part; if repair on our end is required, we will ask you to return the item for repair or exchange.
For returns or exchanges made for the customer's own convenience, return shipping (actual cost) and re-shipping (actual cost) will be charged to the customer. Please note that returns and exchanges cannot be accepted in the following cases:
・ For items other than those with a malfunction, if the item has been opened (even partially) or used.
・ If scratches, damage, or soiling occur after delivery due to the customer's responsibility.
・ If more than 7 days have passed after delivery without contacting us.