Terms of Sale
About Pharus Store
General Return Policy
All of our products are designed and manufactured with customer satisfaction in mind, but should you be unsatisfied for any reason, please review the return policy below.
In general, for clear manufacturing defects reported within one week of receiving your order, we will provide a return, exchange, or partial parts replacement.
For returns made solely for the customer's convenience, please return the item at your own expense; a refund will only be issued once we confirm that the product itself, as well as its packaging, is in resellable condition. The refund amount will be net of shipping costs and any applicable fees.
The following brand-specific conditions apply in addition to the policy above for products from these brands.
・Vapalux Lanterns
The exterior is painted and polished, but minor scratches may occasionally be present. Please be sure to check the "Additional Notes" section on each product page for details.
Leather components such as the pump may not function properly depending on the season or storage conditions. In such cases, we may ask customers to perform maintenance or replace parts themselves.
・Tentipi
Tentipi's breathable cotton-polyester blend fabrics, Cotpolmex C. and Cotpolmex P., differ from standard polyester or nylon fabrics in that the fiber finish is not completely uniform. In addition, while the manufacturer provides a one-year warranty on the water-repellent treatment, this warranty may not apply depending on usage conditions.
Order Acceptance and Confirmation
Once you complete your purchase on Pharus Store, Pharus International Inc. will send you an order confirmation email. Please note, however, that there may be a delay before inventory from other sales channels is reflected in our system, which can occasionally result in an item becoming unavailable. Pharus Store reserves the right to cancel an order at any time and for any reason after receiving it. If an order that has already been paid for (such as by credit card) is cancelled, the charged amount will be refunded.
Charges Other Than the Product Price
Shipping fees are charged separately from the product price.
*Orders totaling ¥11,000 (tax included) or more qualify for free shipping.
Cancellation Before Shipment
If you wish to cancel your order for personal reasons, we can accept the cancellation as long as it is before shipment; once the order has shipped, you will need to return the item at your own expense. Additionally, if the shipping package has been opened, we will need time to confirm that the product is in resellable condition, so depending on your credit card company, a charge may be applied temporarily.
The timing of billing and refund processing varies by credit card company, so please contact your card issuer for details.
Shipping and Delivery
Once your order is confirmed, in-stock items are shipped every Tuesday. If Tuesday falls on a public holiday, orders will be shipped the following Wednesday. If shipment is delayed for any reason, we will notify you promptly by email.
For special-order or backordered items, we will contact you promptly by email after you place your order to discuss the expected delivery timing.
Who We Sell To
Pharus Store sells and ships only to end-user customers who will personally use the products purchased. Please refrain from purchasing for resale purposes. Additionally, for Tentipi tents, Pharus International Inc. reserves the right to cancel an order at any time if we determine there is reason to suspect the product will be used by a resident of another country.